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Managing Director



In addition to managing day-to-day operations at CCC, Jess Dorrance leads much of the center’s evaluation work in financial inclusion and financial capability. She conducts research and analysis to understand what policies, products, programs, and services promote economic security for low-wealth households and communities. She is particularly interested in exploring opportunities to build savings and manage debt, as well as exploring and understanding the intersections of financial, physical, and emotional health.

Her recent work has focused on the issue of student loan debt and the impacts on degree completion and on future financial decisions. Additional projects include an evaluation of integrating financial capability services with affordable housing; an evaluation of the Financial Solutions Lab, a program aimed at identifying and scaling financial innovations that can improve American’s financial lives; Neighborhood Trust’s PayGoal product, a cash flow management and financial advising tool; MAGIC Mojo, an impulse savings tool linked to a prepaid card; and data analysis for CFSI’s small dollar credit working group. Jess holds a bachelor’s degree in sociology from Skidmore College and a master’s degree in public administration from UNC-Chapel Hill.